Contact information
AMUGE is an independent apparel brand based in Aomori, Japan.
Business details
- Business name: AMUGE
- Owner: Sungbeom Yoon
- Address: 2-4-5 Aoba, Aomori-shi, Aomori 030-0846, Japan
- Email: hello@amuge.shop
How to reach us
- Email is the only way to contact us. We read every message and answer in English.
- We reply within 2 business days. Our business days are Monday to Friday in Japan (UTC+9), excluding Japanese public holidays. A message sent on a Friday evening in the US is usually answered early the following week.
- If you have not heard from us within 2 business days, check your spam or junk folder before writing again — our replies sometimes land there.
- Some questions take longer if we need to confirm something with our production partner.
- We do not take phone calls. If you need our phone number, email us and we will send it to you.
Before you write
- Questions about an order: include your order number and the email address you used at checkout. Without both, we cannot locate your order.
- Damaged, defective, or wrong item: attach a photo showing the problem and a photo of the label on the packaging.
About the address above
It is our business address for correspondence. It is not a warehouse or a returns facility. Please do not send packages there.