[Change of mind]
Each piece is made to order, so we can't accept returns, exchanges, or cancellations for change of mind. This includes ordering the wrong size or the item not matching what you expected.
[Changes and cancellations]
Production starts as soon as your order is confirmed, so we can't cancel or change an order after payment.
Please double-check your size and color before you order.
[When we send you a new one]
We'll make and send you a new item at no extra cost if:
・the print is defective, or the item is damaged or stained
・you received a different item from what you ordered
・the measurements differ significantly from the size guide (see our Refund Policy for the standard)
・the package was lost or damaged in transit
If we can't remake the item, we'll give you a full refund.
[How to contact us]
Please open your package soon after it arrives and check the item.
Within 14 days of delivery, email hello@amuge.shop with your order number, photos showing the problem, and a photo of the shipping label.
If your order hasn't arrived, contact us within 21 days of the shipping confirmation email.
※Please don't send the item back. We handle everything from your photos.
※Damage or stains caused after delivery are not covered.
For details, see our Refund Policy and Shipping Policy.
