Shipping policy
Shipping Policy
Every AMUGE piece is made to order. Your shirt is printed after you place your order, then shipped directly to you.
1. Where we ship
This page covers orders delivered to the United States.
2. Shipping cost
Free on every order. The price you see is the price you pay.
3. Where your order is made
Designed in Aomori, Japan. Your order is printed by our production partner in the United States or Mexico, and shipped to you from within the US. The facility is assigned automatically by our partner, so we can't choose it in advance.
If an item is temporarily out of stock in North America, your order may wait for restock rather than ship from overseas.
4. Delivery time
Delivery estimates vary by product and are shown on each product page.
These are estimates, not guarantees. Weekends, holidays, peak season, restocking, and weather can add time.
5. Duties and import fees
Orders ship from within the US, so you don't pay customs duties or import fees.
In the rare case that a carrier asks you to pay duties, import taxes, or brokerage fees on delivery, we'll refund the full amount. Within 14 days of receiving your package, email hello@amuge.shop with:
- your order number
- a photo of the receipt or invoice, with the amount clearly visible
We'll refund the same amount to your original payment method.
6. Tracking
You'll get a tracking number by email when your order ships.
7. Carriers
Our partner chooses the best route, and final delivery is handled by a local carrier. We can't accommodate requests for a specific carrier, pickup location, or delivery date.
8. Failed delivery
If a package is returned because the address was wrong or nobody was available for an extended period, reshipping is at your cost.
9. Lost or damaged in transit
We'll review the case and remake or refund your order. Email hello@amuge.shop with your order number.
- Damaged: within 14 days of delivery, with photos of the damage and the shipping label
- Not delivered: within 21 days of the shipping confirmation email
We can't help with reports made after these periods.
10. Related policies
Returns and cancellations: Refund Policy
Other terms: Terms of Service
Questions: hello@amuge.shop