Refund policy
Returns & Refunds
Made to order
Every AMUGE piece is printed one at a time after you order it. We hold no stock, and nothing we make can be resold to another customer.
For that reason, we cannot accept returns, exchanges, or cancellations for the wrong size, color impression, or change of mind. Please read the sizing section below before you order.
Sizing
Fit varies by product. Before you order, check the actual measurements (chest width and body length) in the "Size guide" on each product page.
The most reliable way: lay a tee that fits you well flat, measure its chest width and body length, and compare them with the chart.
If the measurements are off
Because each piece is made individually, measurements may differ from the size guide by up to 2 inches (5 cm). Differences within this range are normal production tolerance and are not eligible for exchange.
If the chest width or body length of your item differs from the size guide by more than 2 inches (5 cm), we treat it as a production defect and remake and reship it at no cost to you.
- Email hello@amuge.shop within 14 days of delivery.
- Lay the item flat and attach photos with a measuring tape where the numbers can be read (chest width and body length).
- Once confirmed, we'll make a new one and ship it to you.
Cancellations
Production begins as soon as your order is confirmed, so orders cannot be canceled or changed after payment.
If something is wrong with your order
If your item arrives misprinted, damaged, or stained, or you received a different item, we will make and send you a new one at no extra cost.
- Email hello@amuge.shop within 14 days of delivery.
- Attach a clear photo of the problem and a photo of the shipping label on the package.
- Once confirmed, we'll make a new one and ship it to you.
Please do not send the item back. We handle everything from your photos. Packages returned without contacting us first can't be received or processed.
Lost or damaged in transit
We handle these cases as described in our Shipping Policy.
Refunds
We issue refunds only when a replacement cannot be made. Approved refunds are returned to your original payment method within 10 business days.
Questions